Questions About Our Hospital
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What are your hours of operation?
We are open weekdays from 8am – 6pm, and Saturdays from 9am – 1pm. Please call us to set up an appointment that is the most convenient for you and…
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What do I do in the case of an emergency and your clinic isn’t open?
If you have an emergency after hours, call Veterinary Emergency Clinic of Central Florida at 407-644-4449. VEC has four Orlando area locations and can help you determine the closest emergency…
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Do you offer any payment plans?
Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…
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What forms of payment do you accept?
We can accept any of the following payment methods: Cash Visa MasterCard American Express Discover We also accept Care Credit veterinary financing. Their website can be found HERE.
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What’s the best way to schedule an appointment?
Please call us at 407-233-3386 to schedule your appointment. CLICK HERE to complete your registration form online and electronically submit it to our office staff.
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to you or your pet’s kennel. Just let us know the fax number or email address you’d like it sent to.
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What are your vaccination requirements for boarding?
For the safety of everyone’s animals, we require that dogs be vaccinated against rabies, distemper, parvovirus, and Bordetella (kennel cough) and that cats be vaccinated against rabies, rhinotracheitis, panleukopenia (feline…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Just like people, not all animal health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may…
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
