See our hours
11402 S Apopka Vineland Rd
(407) 233-3386
Request an Appointment

Terms & Conditions

Vineland Animal Hospital – Orlando, FL

Effective Date: October 23, 2026

By using this website or receiving veterinary services from Vineland Animal Hospital, you agree to these terms.

1. Use of This Website

The content on this website is general information about our services. It is not veterinary medical advice and does not replace an examination by a veterinarian. Never delay care for a sick or injured pet because of something you read here.

2. No Veterinarian-Client-Patient Relationship Through the Website

Using this website, submitting a form or sending an email does not create a veterinarian-client-patient relationship. Under Florida law, that relationship requires a veterinarian to examine your pet and be familiar with its condition. We cannot diagnose conditions or prescribe medication for a pet we have not examined.

3. Appointments and Boarding Reservations

  • Requests submitted through this website are requests, not confirmed appointments or reservations, until our team confirms with you.
  • Please give us advance notice if you need to cancel or reschedule.
  • Our goal is to see all our clients and patients on time, but a patient who needs immediate attention may cause delays.

4. Emergency Care

Vineland Animal Hospital is not an emergency hospital. For after-hours care, contact Veterinary Emergency Clinic of Central Florida (VEC) at (407) 644-4449. The closest VEC location to us is 16369 W Colonial Dr, Oakland, FL 34787, or another emergency hospital. Referral information is provided for convenience; we do not operate or control any referral hospital.

5. Payment

  • Payment is due at the time of your pet’s visit. We do not offer in-house payment plans; CareCredit is available.
  • Estimates are a good-faith projection, not a fixed quote. If we find something during a procedure that changes what is needed, we will contact you whenever possible before going beyond the estimate.
  • We cannot offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing and treating your pet.
  • Boarding is charged per day and cannot be prorated.

6. Medical Records

Medical records created by our practice belong to the practice. You are entitled to a copy of your pet’s records, and we will send records to another veterinarian at your request.

7. Prescriptions

  • Prescriptions require a current veterinarian-client-patient relationship under Florida law.
  • Refills may require a recheck exam or current bloodwork.
  • We provide written prescriptions on request.
  • Manufacturer guarantees on preventives generally apply only to products purchased through a veterinarian.

8. Limitation of Liability

To the fullest extent permitted by Florida law, Vineland Animal Hospital and its owners, employees and agents are not liable for indirect, incidental or consequential damages arising from use of this website or from services provided. Veterinary medicine cannot guarantee outcomes. We provide care consistent with accepted professional standards, but we cannot guarantee the result of any treatment, procedure or test.

9. Consent to Treatment

By bringing a pet in for care, you confirm that you are the owner or the owner’s authorized agent, are at least 18 years old, and consent to examination and treatment as discussed. Separate written consent is obtained for anesthesia and surgery. For boarded pets, you authorize needed emergency medical care if we cannot reach you, as stated on the boarding registration form.

10. Unclaimed Pets

Under Section 705.19, Florida Statutes, a pet left with us for treatment or boarding that is not claimed for more than 10 days after we send written notice to your last known address may be considered abandoned and turned over to a humane society or animal shelter. Boarding fees continue to apply until your pet is picked up.

11. Intellectual Property

All content on this website, including text, images and logos, belongs to Vineland Animal Hospital or its licensors and may not be reproduced without permission.

12. Third-Party Links

This website links to third-party sites, including our In-House Pharmacy store, CareCredit, pet insurance companies and educational resources. We do not control those sites and are not responsible for their content or privacy practices.

13. Governing Law

These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the courts of Orange County, Florida.

14. Changes to These Terms

We may update these terms at any time. The Effective Date at the top reflects the latest version.

Contact Us

Vineland Animal Hospital
11402 S Apopka Vineland Rd, Orlando, FL 32836, United States
Phone: (407) 233-3386